Want to view our policies? Simply click the policy headings below.
This is the Cookie Policy for Viaduct Primary Care Network, accessible from: www.viaductpcn.co.uk
As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or 'break' certain elements of the sites functionality.
For more general information on cookies, please read "What Are Cookies"
We use cookies for a variety of reasons detailed below. Unfortunately in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.
You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of the this site. Therefore it is recommended that you do not disable cookies.
In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.
Hopefully that has clarified things for you and as was previously mentioned if there is something that you aren't sure whether you need or not it's usually safer to leave cookies enabled in case it does interact with one of the features you use on our site.
However if you are still looking for more information then you can contact us via here.
We currently collect and process the following information:
Most of the personal information we process is provided to us directly by you for one of the following reasons:
• Via a form submission or newsletter submission
We use the information that you have given us in order to:
• Reply to your query or to add you to the mailing list.
We do NOT share this information with anyone else and the information you provided is kept strictly confidential.
Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:
(A) Your consent. You are able to remove your consent at any time. You can do this by contacting us here.
(B) Our reason for acquiring your information is: We have a legitimate interest in accordance with GDPR Regulations.
Your information is securely stored in line with current GDPR Regulations
We keep your name, email and phone number for query communication purposes only. We will then dispose of your information as soon as possible as we do not keep personal information for longer than is necessary, we then permanently delete the information you provided.
Under data protection law, you have rights including:
Your right of access - You have the right to ask us for copies of your personal information.
Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us here if you wish to make a request.
If you have any concerns about our use of your personal information, you can make a complaint here.
You can also complain to the ICO if you are unhappy with how we have responded/handled your complaint.
Please contact us first before contacting the ICO as we want to ensure we’ve done everything we can to address your complaint.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk
Welcome to the Viaduct PCN website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Viaduct PCNs relationship with you in relation to this website.
The term ‘Viaduct PCN’ or ‘us’ or ‘we’ refers to the owner of the website. The term ‘you’ refers to the user or viewer of our website. By using the Viaduct PCN website or any other services of Viaduct PCN, you are agreeing to be bound by the following terms and conditions.
As a condition of your use of this website, you warrant to Viaduct PCN that you will not use this website for any purpose that is unlawful or prohibited by these terms, conditions, and notices.
•The content of the pages of this website is for your general information and use only. It is subject to change without notice.
•Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
•Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
•You must provide accurate and complete information when submitting forms to Viaduct PCNs website.
•This website contains material which is owned by or licensed to us. This material includes, but is not to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
•Unauthorised use of this website may give to a claim for damages and/or be a criminal offence.
•From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
•You may not create a link to this website from another website or document without Greenwood PCNs prior written consent.
•Technical support is only provided to paying PCN's and not to any other parties. You must not upload, post, host, or transmit unsolicited e-mail, SMSs, or ‘spam’ messages.
•You must not transmit any worms or viruses or any code of a destructive nature.
•You must not breach nor attempt to breach the security of this website.
•You understand that Viaduct PCN uses third party vendors and hosting partners to provide the necessary hardware, software, networking, storage, and related technology required to run the service.
•In no event shall Viaduct PCN and/or its suppliers be liable for any indirect, incidental, special, or consequential damages arising out of or in any way connected with the use of this website or with the delay or inability to use this website, or for any information, products, and services obtained through this website, or otherwise arising out of the use of this website, whether based on contract, tort, strict liability or otherwise, even if Viaduct PCN or any of its suppliers has been advised of the possibility of damages. Except in relation to liability for death or personal injury, for which no limit applies, the liability of Viaduct PCN and/or its respective suppliers for direct loss arising out of the use of this Website, whether based on contract, tort, strict liability or otherwise, is to the total value of the transaction under which the claim arises for any one event or series of connected events.
•Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Scotland and Wales.
This agreement constitutes the entire agreement between the user and Viaduct PCN with respect to this website and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral, or written, between the User and Viaduct PCN with respect to this Website.
A printed version of this agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.
Viaduct PCN reserves the right to change the terms, conditions, and notices under which this website and it's services are offered.
Viaduct PCN strives to ensure that its services are accessible to people with disabilities, we have made website accessibility a priority to help ensure that our website is made easier to use and more accessible for people with disabilities, with the strong belief that every person has the right to live with dignity, equality, comfort and independence.
This accessibility statement applies to www.viaductpcn.co.uk
We want as many people as possible to be able to use this website. For example, that means you should be able to:
We’ve also made the website text as simple as possible to understand.
AbilityNet has advice on making your device easier to use if you have a disability.
We know some parts of this website are not fully accessible:
Our UserWay accessibility menu can be enabled by clicking the accessibility menu icon that appears on the corner of the page. After triggering the accessibility menu, please wait a moment for the accessibility menu to load in its entirety.
Viaduct PCN continues its efforts to constantly improve the accessibility of its site and services in the belief that it is our collective moral obligation to allow seamless, accessible and unhindered use also for those of us with disabilities.
If you are experiencing difficulty with any content on our website, widget, any of its services or require assistance with any part of our site or software, please contact us during normal business hours as detailed below and we will be happy to assist.
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS). If you are based in Northern Ireland, please reefer to Equalities Commission for Northern Ireland (ECNI) instead of the EASS and EHRC.
This website is owned and updated by the business it represents. In addition to this the tools to edit it and add content are also maintained by Greenwood PCN.
If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille please contact us here.
If you cannot access parts of this website or have any questions or need assistance, please contact us here.
We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact us here.
If you wish to report a problem, have any questions or need assistance, please email us at here.
This website was last tested on 6th December 2022. The test was carried out by Viaduct PCN. We tested the site using the Chrome extension. The website also went under manual testing.
We tested:
· Our main website platform
· All templates
· All default colour combinations available via the platform
· All links
We review our policies frequently to ensure they are up to date with current legal standards and compliance, if you feel like we haven't addressed anything you can contact us below.
